Chat Chat Privacy Policy

We collect information that you provide to us, information generated when you use our Services, and information received from third parties.

1.1 Information You Provide

We may collect the following information directly from you:

• Account Information: Such as your phone number, email address, password, verification code, username, nickname, and account ID.
• Profile Information: Such as profile photo, gender, age, date of birth, country, city, language, bio, interests, and other profile details you choose to provide.
• User Content: Such as text messages, voice messages, images, comments, posts, room content, live interactions, virtual gift activity, feedback, reports, complaints, and other content you upload, send, share, or generate through the Services.
• Customer Support Information: Such as your name, email address, account details, screenshots, complaints, refund requests, technical issues, and any information you provide when contacting us.
• Payment and Transaction Information: Such as purchase history, order number, payment channel, recharge amount, virtual coins purchased, virtual gifts sent or received, subscription status, refund records, and transaction time. We do not collect or store your full bank card number, payment password, or sensitive payment credentials. These are processed by third-party payment providers such as Apple App Store, Google Play, or other payment partners.

1.2 Information We Collect Automatically

When you use Chat Chat, we may automatically collect:

• Device Information: Such as device model, operating system, app version, language, region, time zone, device identifiers, advertising ID, Android ID, IDFA, GAID, IP address, network type, browser type, and device settings.
• Usage Information: Such as login time, pages viewed, rooms joined, messages sent, users interacted with, virtual gifts sent or received, features used, game activity, clicks, preferences, and other app activity.
• Log and Technical Information: Such as crash reports, error logs, diagnostics, server logs, performance data, and security records.
• Location Information: We may collect approximate location based on your IP address, SIM card region, device settings, or the location you choose to provide in your profile. We do not collect precise GPS location unless you give permission and the feature requires it.
• Voice, Audio, and Live Room Data: Chat Chat includes voice rooms and live social features. We may process voice, audio, room activity, moderation records, reports, and related interaction data for service delivery, safety, moderation, compliance, and abuse prevention.

1.3 Information From Third Parties

We may receive information from third parties, including:

• Login providers such as Apple, Google, Facebook, or similar platforms;
• Payment providers such as Apple App Store, Google Play, and other payment processors;
• Analytics, advertising, attribution, and anti-fraud partners;
• Other users who report your account, content, room, or conduct;
• Business partners, agencies, hosts, or creators participating in Chat Chat programs.

The information we receive depends on your settings with those third parties and their own privacy policies.

We use your information to operate, provide, improve, protect, and personalize Chat Chat. We may use your information to:

• Create, verify, and manage your account;
• Allow you to log in and use Chat Chat features;
• Display your profile and allow interaction with other users;
• Provide voice rooms, chats, social games, virtual gifts, live features, and community services;
• Process purchases, subscriptions, virtual coins, gifts, refunds, and payment records;
• Provide customer support and respond to your requests;
• Personalize content, recommendations, rooms, activities, and user experience;
• Send service notifications, security alerts, updates, and important announcements;
• Improve, test, and develop new products, services, and features;
• Monitor app performance, fix bugs, and improve stability;
• Detect, prevent, and investigate fraud, spam, abuse, illegal activity, security incidents, and policy violations;
• Enforce our Terms of Service, Community Guidelines, and other platform rules;
• Comply with legal, regulatory, tax, accounting, audit, and law enforcement requirements;
• Protect the rights, safety, and property of Chat Chat, our users, and third parties.

We do not sell your personal information. However, we may share information where necessary to operate, improve, protect, or legally comply with our Services. We may share your information with:

3.1 Service Providers

We may share information with trusted vendors who support our Services, including:

• Cloud hosting providers;
• SMS verification providers;
• Payment processors;
• App store platforms;
• Analytics and crash reporting providers;
• Customer support tools;
• Anti-fraud and security providers;
• Content moderation and safety service providers;
• Advertising and attribution partners.

These providers are only allowed to use your information to provide services to us and must protect your information appropriately.

3.2 Other Users

Certain information may be visible to other users, including:

• Your nickname, profile photo, and User ID;
• Country or public profile details;
• Room activity and public messages;
• Virtual gifts sent or received;
• Host, creator, or room ranking information;
• Content you share publicly.

Please be careful when sharing personal information in public rooms, chats, profiles, or live interactions.

3.3 Legal Authorities and Safety Purposes

We may disclose information to courts, regulators, government authorities, law enforcement agencies, or other parties where we believe disclosure is necessary to:

• Comply with applicable law or legal process;
• Protect the rights, safety, and property of Chat Chat, users, or third parties;
• Investigate fraud, abuse, illegal activity, or security issues;
• Enforce our Terms of Service or Community Guidelines;
• Respond to lawful requests from public authorities.

3.4 Business Transfers

If we are involved in a merger, acquisition, restructuring, investment, financing, sale of assets, transfer of business, or similar transaction, your information may be transferred as part of that transaction.

Chat Chat may operate using servers, service providers, and business partners located in different countries.

Your information may be stored, processed, or transferred outside your country of residence, including to the United Arab Emirates and other jurisdictions where our service providers operate.

Where required by applicable law, we will take appropriate safeguards to protect your personal information during international transfers.

We use reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, encryption, firewalls, monitoring, security reviews, and internal data protection procedures.

However, no internet service, mobile application, or electronic transmission is completely secure. We cannot guarantee absolute security of your information.

You are responsible for keeping your account password, login codes, and device secure. If you believe your account has been compromised, please contact us immediately.

We keep your personal information only for as long as necessary for the purposes described in this Policy, including to provide the Services, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect platform safety.

When your information is no longer needed, we may delete, anonymize, or securely store it in accordance with applicable laws.

Some information may be retained after account deletion where required for legal, security, fraud prevention, tax, accounting, dispute resolution, or compliance purposes.

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Access your personal information;
• Correct inaccurate or incomplete information;
• Delete your personal information;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing;
• Request a copy of your data;
• Request information about how we use and share your data;
• Lodge a complaint with a relevant data protection authority.

You may update some information directly in the Chat Chat App through your account settings. To exercise your rights, contact us at chatchat@shebajoy.com.

We may need to verify your identity before responding to your request. We may refuse or limit requests where permitted by law, including where the request is unreasonable, affects the rights of others, creates security risks, or conflicts with legal obligations.

You may request to delete your Chat Chat account through the App or by contacting us. Deleting your account may result in deletion or loss of:

• Account profile, friends and followers;
• Chat history and room records;
• Virtual coins and virtual gifts;
• Membership benefits and game records;
• User-generated content and other account-related data.

Before deleting your account, you must ensure there are no unresolved disputes, pending transactions, safety investigations, reports, refunds, or legal restrictions.

After deletion, we may retain certain information where required by law or necessary for fraud prevention, safety, dispute resolution, payment records, or compliance.

Chat Chat may request access to certain device permissions to provide features, including:

• Microphone: to allow voice chat, live rooms, and audio features;
• Camera: to allow profile photos, live features, or image sharing;
• Photos and Storage: to upload, save, or share images and media;
• Notifications: to send alerts, messages, room updates, and service notices;
• Contacts: only if you choose to find or invite friends;
• Location: only where required for location-based features or approximate region services.

You can manage permissions through your device settings. Some features may not work properly if permissions are disabled.

We may use cookies, SDKs, pixels, local storage, device identifiers, and similar technologies to:

• Keep you logged in and remember preferences;
• Analyze app performance;
• Prevent fraud and abuse;
• Measure advertising performance;
• Improve and personalize the Services.

Third-party SDKs may also collect information according to their own privacy policies.

We may work with advertising, analytics, attribution, and measurement partners to understand how users interact with Chat Chat, improve our Services, and measure marketing performance.

These partners may collect or receive device identifiers, advertising IDs, IP address, app activity, event data, and technical information. You may be able to limit ad tracking through your device settings.

Chat Chat is not intended for children. Our Services are only available to users who are at least 18 years old, or the age of majority required by applicable law.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us at chatchat@shebajoy.com, and we will take appropriate steps to delete the information where required.

We may update this Policy from time to time.

If we make material changes that affect your rights, we will make reasonable efforts to notify you through the App, website, pop-up notice, or other appropriate method.

The “Last Updated” date at the top of this Policy shows when it was last revised.

Your continued use of Chat Chat after the updated Policy becomes effective means you accept the updated Policy. If you do not agree to the updated Policy, you must stop using the Services.

If you have questions, complaints, requests, or concerns about this Policy or how we handle your personal information, please contact us at: